Shipping & returns (Mobile)
We offer free standard shipping on all orders over the value of $49.
As we sell Danish products some of our products ship directly from Denmark, as where others ship from our Australian warehouse.
If shipped from Australia shipping is with Australia Post/Parcel Post and is subject to Australia Posts delivery time frames and terms of service.
Transit times for shipments with Australia Post vary state to state with delivery usually within 3-5 business days from time of shipment.
If shipped from Denmark items will be shipped by either DHL or EMS via PostNord / Australia Post depending on the product and its size. If your items are shipped from Denmark then shipping times will be 5-10 business days depending on your location, with most major cities and metropolitan areas being 5-6 days.
You can return any item within 30 days of purchase if the item is unused, unworn with the original tags still attached as well as in the original packaging and condition as you received it. We'll even pay for the return delivery!
To return an item please contact us here with your name, order number and the item you would like to return. We will then get back to you and send you an eParcel returns label which you can then stick this to the original packaging or a similar satchel (do not send items un wrapped). Then drop it off at your Australia Post Office, or a red post box and you're done!
For more information or if you are having trouble returning an item please contact us here.